Tác động và ý nghĩa của phong cách lãnh đạo phục vụ trong kinh doanh khách sạn

Abstract

This study aims to determine the possible role of servant leadership (SL) in ameliorating critical issues in the contemporary hospitality industry by synthesizing literature on SL, examining benefits and deriving future research propositions, case study in Ho Chi Minh city, Vietnam. A systematic literature review of SL in hospitality was conducted to analyze, categorize and synthesize the state of research. A framework of SL in hospitality was created, and research gaps were identified. Future directions and propositions were derived to investigate the antecedents of SL by applying the person-situation theoretical approach, and second, to address contemporary challenges in the industry. SL theory in hospitality is examined across various themes with focus on outcome effects related to firm performance, and across different cultures, with observed dominance in Ho Chi Minh city, Vietnam. All analyses demonstrate the positive effects on employers and firms and thus confirm the relevance of adopting SL in hospitality.

This study identifies the benefits of SL, especially in addressing contemporary issues, such as sustainability, talent shortage, competition, growing demand for experience and retention of hospitality graduates. Recommendations are elaborated for hospitality educators and industry managers to revise leadership practices.